How long will it take to process my order?
Orders are usually processed within 1-2 business days. However, processing may take longer during holidays or peak seasons.
When can I expect to receive my order?
We aim to process and ship your order within 1-2 business days after payment. Delivery takes 4-7 business days.
Can I change or cancel my order after placing it?
We typically cannot modify or cancel orders due to fast processing times. However, contact us immediately, and we'll do our best to assist.
What is your return policy?
We accept returns of unused items in their original packaging within 30 days of delivery. Due to the nature of our products, used diffusers or fragrance oils cannot be returned. Faulty items will be exchanged.
What should I do if I receive a damaged order?
If your order arrives damaged, contact us immediately with your order number and photos of the damage. We’ll resolve the issue promptly.
What should I do if I receive the wrong item?
If you receive the wrong item, please contact us immediately. We will resolve the issue as quickly as possible.
What type of oils should I use in waterless diffusers?
We recommend using pure essential oils or aroma oils specifically formulated for cold-air or nebulising diffusion. These oils are free from carrier oils, water, and additives—ensuring they’re the right consistency for your diffuser to operate effectively without clogging.
All of our fragrance oils are phthalate- and paraben-free, and perfectly suited for waterless, heatless diffusion.
What sets Ascent Collection fragrance oils apart?
Ascent Collection fragrance oils are crafted with premium, cruelty-free, and vegan ingredients, providing a luxurious scent experience without compromising your values.
How long does a bottle of fragrance oil last?
A 50ml fragrance oil bottle typically lasts at least 30 days when used for 6-8 hours daily, depending on fragrance concentration and intensity settings. In some cases, it may last even longer.
Are your fragrance oils safe to use around children and pets?
Yes, our fragrance oils are safe to use around children, pets. They are free from harmful chemicals and common allergens, leaving no residue.
However, they are not meant for ingestion and may be harmful if misused.
Since pets can have varying sensitivities to scents, we recommend:
- Keeping your space well-ventilated while using the diffuser.
- Monitoring your pet’s reaction when introducing a new fragrance into your home.
What ingredients are used in your fragrance oils?
Our signature fragrance oils are expertly crafted using the finest ingredients from around the world, combining therapeutic-grade essential oils with perfume-quality fragrances to create luxurious, iconic scents. Ascent Collection fragrances are meticulously formulated without harsh chemicals.
Are your fragrance oils safe to use?
Yes, our fragrance oils are safe for use around people, pets, plants, and furniture. They are free from parabens, formaldehyde, color additives, synthetic dyes, and preservatives.
However, they are not intended for ingestion and may be harmful if misused.
What should I do if I accidentally spill fragrance oil?
If you spill fragrance oil, clean the area and the diffuser thoroughly with rubbing alcohol. These oils are undiluted, so handle them with care.
What is cold-air diffusion technology?
Cold-air diffusion is an advanced technology that converts fragrance oils into a dry mist, maintaining scent integrity without heat or water. This method delivers a consistent, long-lasting fragrance without leaving residue.
Can I use other fragrance oils with your diffusers?
We recommend using only Ascent Collection fragrance oils with our diffusers. Our oils are specially formulated for optimal scent dispersion and longevity. Using other oils may affect performance or damage the diffuser.
Where is the best place to put my diffuser?
Choosing the ideal location for your diffuser is a personal preference. We recommend placing it in a central area where you want the most noticeable scent experience.
Are they safe to use around children and pets?
Yes, our diffusers are safe to use around children and pets. They operate without heat, eliminating the risk of burns, and since they don’t use water, there’s no risk of major spills. Additionally, our fragrance oils are securely enclosed and free from harmful chemicals.
However, every pet is unique, and some may be more sensitive to scents than others. We recommend:
- Ensuring your space is well-ventilated when using the diffuser.
- Observing your pet’s behavior when introducing a new fragrance into your home.
- Consulting your veterinarian if you have specific concerns about your pet’s sensitivity.
Can I customise the fragrance intensity?
Yes, you can adjust the fragrance intensity to suit your preference. Our diffusers feature customisable settings, allowing you to control the scent strength for a subtle or more pronounced fragrance experience.
Can I control your diffusers with a smart phone?
Yes, most of our diffusers are designed with smart technology, allowing you to control them conveniently through a smartphone app. You can adjust fragrance intensity, set schedules, and monitor usage for a seamless scenting experience.
How can I manage my subscription?
You can manage your subscription easily through your account on our website. From there, you can update payment details, modify your fragrance selection, adjust delivery frequency, or cancel your subscription at any time. If you need assistance, our customer support team is happy to help.
Can I adjust how often my subscription deliveries arrive?
Yes, you can adjust the frequency of your subscription deliveries at any time. Simply log into your account on our website to update your delivery schedule to better suit your needs. If you need assistance, our customer support team is happy to help.
Can I swap the fragrance oils in my subscription?
Yes, you can change the fragrance oils in your subscription at any time. Simply log into your account on our website to update your selections. If you need assistance, our customer support team is happy to help.
How often should I clean my diffuser?
We recommend giving your diffuser a quick clean every 4-6 weeks, especially if you’re switching between scents. Regular cleaning helps maintain performance and prevents scent mixing or build-up.
What’s the best way to clean the diffuser bottle and atomiser head?
Pour a small amount of rubbing alcohol into the bottle, attach it to the diffuser, and let it run for 10–15 minutes. This helps flush out any residue and clears the atomiser head. Allow it to dry before adding a new scent.
Can I use water to clean the diffuser?
No, do not use water to clean your diffuser. Our units are designed for waterless operation and should only be cleaned with rubbing alcohol. Using water can damage the atomiser and affect performance. For best results, run a small amount of rubbing alcohol through the diffuser for 10–15 minutes to clear any residue.
