At Ascent Collection, we want you to be completely satisfied with your purchase. If something isn’t right or you’re unhappy with your order, please review our policies below before contacting us.
If you need further clarification, please contact us at hello@a-scent.au.
Returns & Refund Policy
Change of Mind
If you change your mind or receive an unwanted gift, you may return your item.
- Our standard return period for change of mind is 30 days from the date of purchase.
- Please note that for online returns due to a change of mind, shipping costs are non-refundable.
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Return shipping costs are the customer’s responsibility.
Full Terms & Conditions:
- Items must be returned in new, unused condition.
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Proof of purchase is required.
- Refunds will be processed to the original payment method.
- Customer Service may require photos of the item(s) if they arrive in less-than-perfect condition.
Faulty or Defective Products
The change of mind policy above is in addition to your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
- A replacement or refund for a major failure.
- Compensation for any other foreseeable loss or damage caused by a faulty product.
- A replacement if the product does not meet acceptable quality standards.
If you believe your product is faulty, please contact us at hello@a-scent.au.
How to Return an Online Order
To initiate a return, please contact us at hello@a-scent.au with the following details:
- Online order number
- Full name
- Email address used for the order
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Photos of the item(s) (if they arrived damaged or defective)
Our team will respond within one business day with further instructions.
For full terms, please refer to the Refund Policy above.
Warranty Information
Non-Electrical Items
Any non-electrical product that is faulty or not of acceptable quality may be eligible for a refund or exchange under the Australian or New Zealand Consumer Law.
Note: This guarantee does not apply to items damaged due to abnormal use or misuse.
If you need assistance, please contact Customer Service.
Electrical Items
All electrical products (such as diffusers, aromatherapy devices, and oil burners) come with a 1-year warranty from the date of purchase.
If your electrical product is faulty or not of acceptable quality, you may be entitled to a refund or exchange under the Australian or New Zealand Consumer Law.
Note: This guarantee does not apply to items damaged due to abnormal use or misuse.
For further assistance, please contact us at hello@a-scent.au.
